Marketing and after-sales service guarantee

Our company boasts a comprehensive marketing and after-sales service network. We have established Sales and Technical Service Centers in South and Southwest China, implementing a "6S Worry-Free Service Model." This model integrates six key functions: complete machine sales, spare parts supply, after-sales service, information feedback, product display, and professional training. We are dedicated to providing customers with one-stop supply of high-quality CNC equipment and worry-free after-sales support. Our sales team, rich in professional knowledge and practical experience, is committed to offering professional and sincere pre-sales and after-sales services, as well as whole-factory equipment planning, evaluation, and machining application analysis. The company maintains a dedicated maintenance department; every machine sold comes with a comprehensive maintenance plan. Our experienced professional service team provides extensive technical support and rapid, high-quality service, ensuring customers have absolutely no worries when using our products. Qunyu Precision Machinery specializes in serving sectors such as aerospace, mold making, new energy, shipbuilding, engineering machinery, military industry, automotive, motorcycles, electric vehicles, and 3C electronics.

I.After-Sales Service System

1. Establishment of the After-Sales Service Department

After sales service is managed by our after-sales service department, responsible for organizing and controlling after-sales service, major repairs of our products sold in the national market, and support services for urgent situations. General maintenance work is handled by the company's maintenance service centers across the country.

2. Service Hotline

We have activated the 400-830-1885 hotline to answer customer queries regarding operations in real-time, ensuring reliable support.

3. Service Principles

Proactive Service: We take the initiative to provide on-site service and resolve issues promptly.

Responsiveness: We actively respond to beneficial suggestions from users.

Customer-Centric: We promptly handle all inquiries (calls and letters), always prioritizing the customer's perspective.

Feedback Mechanism: We regularly collect quality information feedback, implementing a "Quality Feedback Form" and "Quality Tracking Card" system.

Legal Compliance: Quality disputes are handled in accordance with the law.

4. Follow-up System

Telephone Follow-up: Within seven working days after installation and commissioning, we conduct a follow-up call to assess service quality and gather feedback.

On-site Follow-up: We dispatch specialists to conduct irregular on-site visits across various regions to understand the actual usage of machine tools and the quality of our after-sales service.

II. Specific After-Sales Service Details

1. Machine Tool Warranty

Within Warranty Period: Free service. If damage is caused by human factors or natural disasters, only the cost of parts will be charged.

Outside Warranty Period: Lifetime service. We provide free technical assistance. Paid repair services (including fault repair and genuine parts replacement) are available. Parts are charged at cost, while labor costs are negotiated amicably by both parties.

2. Service Content

Response Time: Service personnel will arrive within 24 hours for locations within the province and 48 hours for out-of-province locations. Special circumstances are subject to mutual agreement.

Documentation: Service personnel carry a "On-site Service Report," which must be signed by the customer's responsible personnel to confirm and evaluate the service content and attitude.

3. Service Center Functions

Repair Requests: After initial phone troubleshooting, the center immediately notifies the local service center to dispatch personnel for on-site service.

Complaint Supervision: The after-sales complaint line (13018618813) is responsible for supervising the service quality of our personnel and departments.